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Setting it up Right – Telework and Hybrid Work

Commuter Services has studied and consulted on national best practices helping dozens and dozens of employers of all sizes set up telework and flexible work arrangements.

Telework is all about work. Period. Not where the work is done.


Prior to the COVID-19 pandemic, there was a sweet spot for the number of days an employee should telework to maximize productivity, team work and business continuity and that was a predictable one to two days per week.


We think that can easily become two to three days per week going forward with the right foundation.




Successful Telework and Hybrid Work arrangements include:

A formal Telework/Flexible Work Policy

A Teleworker Application

A Pre-Telework Discussion

A Memorialized Teleworker Agreement

Ergonomic and Home Office Recommendations

Training for Managers and Teleworkers


Telework succeeds when the job is right, the employee is self-motivated, the technology is in place and the manager manages by deliverables.


Telework is not a substitute for childcare or dependent care. Telework is not sending people home to never see or hear from them again. And most importantly, it is not an employee benefit, perk or right.

Telework is all about work. Period. Not the place where the work is done.


Describe telework as a business strategy. It is not an employee benefit, it is not an employee right. It is a workplace strategy.


Your telework policy can help you with equity. Point to your policy for clarification on what jobs are eligible and that employees must meet or exceed their job expectations to be eligible to telework.

Clarity and transparency from leadership should address telework eligibility.


Your telework policy should describe what types of jobs are a fit for telework. If the job primarily involves a computer and/or phone, the job could be a good fit. Your policy should state telework is only for appropriate jobs, for employees who meet or exceed job expectations with a strong likelihood to succeed based on their work styles and the approval of their manager.


Ideal employees for telework are those who know the company, and who have been meeting or exceeding job expectations. The best teleworkers are employees who are self-motivated, good communicators and deliver their work on time.


Do not send poor performers home to telework. There is nothing sacred about telework. If an arrangement is not working, change it.


Additionally, telework is not for everyone. An employee might be self-motivated but not thrive in a remote work environment. Some people thrive in a bustling office, where others do their best work in a quiet environment free from distractions.


Managers need to be comfortable with managing remote workers in order for telework or hybrid work to be successful. Managers need to manage by deliverables which takes a higher still level than walking around checking in with employees.


Establish communication standards. What time frame should emails and calls be answered within?

Deal with problems as they arise.


Ask for input from your teleworkers and managers.


Provide training for teleworkers and managers so they know what you expect and how to handle challenges. (Commuter Services can help with training at no charge.)

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